Collection days
- Put your bins or bags out by 7am on your collection day
- Bring your bins back in as soon as possible after they’ve been emptied.
Where to put them
- Place sacks and bins in a visible location at the edge of the property nearest the public highway, where the collection vehicle normally stops
- Our crews will not normally enter driveways, gardens, alleys or private roads beyond a few metres of the boundary unless the household has been approved for an assisted collection
- If you live in a flat, use your shared bin store or agreed collection point, not corridors or doorsteps.
What we collect
|
Service |
Container |
How often |
|---|---|---|
|
General waste |
Black wheelie bin |
Every two weeks |
|
Recycling |
Black wheelie bin with a green lid |
Every two weeks |
| Recycling For homes with limited space for bins |
Clear sacks | Every week or every two weeks |
|
Food waste |
Black bin with an orange lid |
Every week |
|
Garden waste |
Green wheelie bin with a blue lid |
Fortnightly (subscription) |
What we can’t take
Bins that are:
- Contaminated with the wrong materials
- Overflowing or too heavy
- Left with loose bags or side waste beside them
- Put out too late or in the wrong place
- Blocked by cars, locked gates or other obstacles.
Assisted collections
If you can’t move your bins or sacks because of illness, disability or mobility problems, you can apply for an assisted collection. We’ll collect and return your bins from an agreed location within your property boundary.
Replacement or new bins
- Bins damaged by our crew will be repaired or replaced
- Delivery of new or replacement bins normally takes up to 10 working days.
Large item collections
If you need to dispose of large household items, like furniture or appliances, you can use our large item collection service.
Garden waste (optional subscription service)
Only garden waste should go in this bin or sack. Subscribe for garden waste collections.
Flat blocks and other communal areas
- Use the shared bins provided, with no loose bags or waste left on the ground
- Keep bin stores tidy and accessible. Our crews can’t unlock gates or climb steps
- Bulky items left in communal areas are the landlord’s or managing agent’s responsibility.
Missed collections
If your waste was out correctly but was not collected, report it by the end of the next working day. We’ll check our records and, if it was missed, we’ll return within three working days.
Respect for our crews
Our crews work hard in all weathers to keep collections running safely and reliably. Please treat them with courtesy and respect at all times. Abuse, aggression, intimidation or obstruction will not be tolerated and may be reported to the police.
Our collection vehicles operate 360-degree CCTV to help prevent and detect crime and protect the health and safety of our staff and the public.
Collection Service Standards
View our Waste Collection Service Standards in full.