Call Before You Serve offers early advice and practical support to Landlords, Letting Agents and Property Managers where a tenancy is at risk.
Serving Notice is often a last resort and can be a stressful, costly and uncertain process for everyone involved. By contacting us before this happens, we can work with you to resolve issues at an earlier stage and explore practical options.
How we can help
We offer advice and support tailored to your circumstances. This may include:
- Working with you to understand the issues and identify whether the tenancy can be sustained
- Referring Tenants to our HERO Service for support to maximise their income
- Helping to agree a planned and managed approach where the tenancy cannot continue
- Helping Landlords and Tenants consider affordable repayment arrangements
- Offering mediation to help resolve concerns and improve communication
- Referring Landlords and Tenants to specialist support services if additional help is needed.
To find out more, contact our Tenancy Sustainment Officer by emailing hero@sevenoaks.gov.uk or calling 01732 227000 and asking for the Call Before You Serve service.
We aim to contact you within three working days of receiving your enquiry.
What happens next?
Our Tenancy Sustainment Officer will discuss your situation with you and explore the support available.
We can provide advice by telephone, email or face-to-face at our office.