Collection days
We now collect waste on alternate weeks for most households. This means your recycling is collected once every two weeks, and your general waste is collected once every two weeks on the opposite week to your recycling collection.
Food waste will continue to be collected weekly.
Find your recycling and general waste collection dates
Report a missed collection
Food waste, general waste, recycling and garden waste are collected by different trucks, normally at different times. Collection days may change around bank holidays.
You can report a missed collection after 4pm on your collection day. We may still be collecting waste until this time.
We will only investigate a missed collection reported within one working day after your collection day. If you are reporting later than this, please wait until our next planned collection day to have your waste removed.
There are several reasons why your waste and recycling may not have been collected. Before reporting a missed collection, please check the following:
- Your bins or sacks were put out before 7am
- Your bins or sacks were placed at your property boundary
- Your waste or recycling was in the correct container
- There have been no collection date changes, such as bank holidays
- The crew have not put a sticker by your bins or sack explaining why it was not emptied
- This missed collection has not already been reported to us via phone or email
If we have missed your collection and you have reported it to us, we will aim to return and collect it within three working days. However, it may currently take longer. If you put your waste or recycling out on the wrong day, in the wrong container, in the wrong location or after 7am, please take it back in and put it out again on the correct day and time and in the correct container.