Before reporting a missed waste collection, please check your collection date. Sometimes collection days change around bank holidays.
All missed general waste, recycling and garden waste collections can only be reported after 4pm on your collection day. We may still be collecting waste until 4pm, so can only investigate cases made after this time. You can report missed collections up to three days after a missed collection. If you are reporting later than this, please wait until our next planned collection day to have your waste removed.
There are a number of reasons why your waste, recycling or garden waste may not have been collected. Before reporting a missed collection, please check the following:
- Your bags or bins were put out before 7am
- Your bags or bins were placed at your property boundary
- There have been no collection date changes, such as bank holidays
- The crew have not put a sticker by your bags or bins explaining why it was not emptied
- This missed collection has not already been reported to us via phone or email