You can avoid becoming homeless if you act quickly and get the right help. We may be able to help prevent you from becoming homeless if you contact us at an early stage. You don't need to wait until you have nowhere to stay.
How we can help you
You can ask us for help and advice if you're homeless now or facing homelessness within eight weeks (56 days). This includes when you've received a section 21 notice.
What we will do
We will contact you within five working days to discuss the process and let you know what you might be entitled to.
We will help you to develop a personalised housing and wellbeing plan, which will set out what we both need to do to prevent you from becoming homeless. We will:
- Assess your housing situation
- Work out what your needs are
- Give you advice on the next steps.
If staying in your current home is not an option, please be aware that local rents are very high and broadening your search will give you more choice of available and affordable homes. We operate with a relocation scheme to other parts of the UK and will be happy to discuss this option with you.
What you need to do first?
Complete the Help with Homelessness form.
Your next steps
Start to gather evidence of your situation, such as:
- Identity and immigration status (passport or ID card)
- Why you have to leave your home (eviction notice)
- Medical conditions (a letter from your doctor or hospital)
- Children (birth certificates) or pregnancy (MATB1)
- Proof of income (bank statements, wage slips, proof of benefits)
What we will do next?
Your situation will be checked to see if you qualify for emergency accommodation. An officer will be in touch with you within three working days to discuss the process and let you know what you might be entitled to.
Not everyone will be entitled to emergency accommodation. If you are entitled to this, it will be found for you as quickly as possible, but may not be available in the area that you are becoming homeless from.
Our contact details
Telephone: 01732 227000
Opening hours: Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.45pm
If you are homeless tonight please call the number above for our 'out of hours' emergency support.