Overpayments can be caused if you do not tell us about a change quickly enough. If you have been paid too much, we will write to you explaining:
- The reason for the overpayment/reduction in your entitlement
- How much you have been overpaid
- What period it relates to
For Housing Benefit overpayment(s) we will also tell you when and how the money needs to be paid back. If you are still receiving Housing Benefit, we will make a weekly deduction from your ongoing entitlement until the debt is repaid. If you are no longer in receipt of Housing Benefit, an invoice will be sent to you.
Once you receive a benefit overpayment invoice you should pay it straight away. Please make sure you quote the invoice number shown on your benefit overpayment invoice with every payment.
Pay an invoice
There are various ways you can pay:
Pay online - You can make payments at any time by using our secure online payment option. You need to have your Debit/Credit card and invoice number ready.
Pay using the automated telephone service - You can use this payment service by calling 01732 227000. This service is available 24 hours a day, seven days a week.
Pay using online banking - Our bank details are: Sort Code 20-75-63, A/C No. 10180858. Please ensure you quote your invoice number.
If you can't make the payment in full, contact our Overpayments Team who may be able to agree a payment arrangement with you.