Order replacement food waste, recycling, household waste and garden waste bins.
Delivery of new or replacement bins normally takes up to 10 working days. However demand is currently high and deliveries may take longer.
Waste, recycling and food waste bins are provided for most residential properties. Residents are responsible for maintaining and looking after them. For new-build properties and rented accommodation, bins would normally be provided by the developer or landlord.
Report a problem with your wheelie bin delivery
If we've delivered wheelie bins to your neighbours but you have not yet received yours, please let us know.
You can also use the form below to let us know if there is a fault or problem with your new wheelie bins.
Report a problem with your wheelie bins
Request a replacement food waste or wheelie bin
Use our form to replace a damaged, missing or lost bin, or to request a new one. You can also use the form if you've recently moved to the District and don't have bins at your property.
We do not replace dirty bins. It is your responsibility to keep your bins clean.
If we are collecting a damaged bin, please make sure you leave it somewhere our crew can see it.
If you are waiting for a wheelie bin:
- You can put household waste out for collection in black sacks
- Dry recycling can be put out for collection in cardboard boxes or clear sacks.
Unfortunately, food waste cannot be put out for collection while you are waiting for a bin.
Request smaller wheelie bins
Requests for smaller bins are subject to approval and will only be accepted in limited circumstances. For example, you may qualify if you have very limited space to store your bins or if having a smaller bin means you will no longer need an assisted collection. Smaller bins will not be provided simply because a household produces a small amount of waste.
There is only a small difference in size between our smaller and standard bins:
- Smaller bin: 105cm high x 48cm wide x 56cm deep
- Standard bin: 105cm high x 55cm wide x 64cm deep
Request additional wheelie bins
Additional food waste and recycling bins are generally provided where there is a need.
To qualify for an additional general waste bin, you must be making full use of your recycling and food waste services and meet at least one of the following criteria:
- Five or more permanent residents live at the property
- Someone living at the property has a medical or healthcare need that generates additional non-recyclable waste
- Four or more permanent residents live at the property, including a child who regularly uses disposable nappies.
Garden waste bin
Sign up for our garden waste service or request a replacement or additional garden waste bin.
Clear recycling sacks
If your property receives sack collections, you should receive two rolls of 30 clear recycling sacks once a year.
Complete our form if you have not received a delivery of clear recycling sacks in the past year.
Report a missed clear sack delivery
If you’ve just moved to the District, you can register for supply of clear sacks to be delivered to your new address.