If you are suffering from a noise nuisance, you can record the problem using the Noise App, which is available for free on Google Play and from the Apple App Store.
Once you have made a recording, you should contact as soon as possible to log your complaint.
Using the Noise App
Please follow the following steps:
Step 1 - Download the app from www.thenoiseapp.com or search online for ‘The Noise App’ on Google Play or the Apple App Store
Step 2 - Create your account and choose the Service Provider ‘Dartford and Sevenoaks EH’ to investigate your noise nuisance reports
Step 3 - To report a nuisance, simply tap the icon, make a 30-second recording of the noise, complete a form and submit your report online. To speed up our analysis, please make a maximum of three recordings per noise event.
Step 4 - We will review your case and any recordings you have made after three weeks. We will not contact you each time a recording is uploaded.
Step 5 - After three weeks, we will review and assess the information you have provided. Your case officer will determine what action (if any) can be taken.
Step 6 - Once we have finished our investigation. We will not analyse further reports unless you discuss this with the Environmental Health Team.