If you are suffering from a noise nuisance, you can record the problem using the Noise App, which is available for free on Google Play and from the Apple App Store.
Once you have made a recording, you should contact as soon as possible to log your complaint.
Using the Noise App
Please follow the following steps:
Step 1 - Download the app from www.thenoiseapp.com or search online for ‘The Noise App’ on Google Play or the Apple App Store
Step 2 - Create your account and choose the Service Provider ‘Sevenoaks District Council’ to investigate your noise nuisance reports
Step 3 - To report a nuisance, simply tap the icon, make a 30-second recording of the noise, complete a form and submit your report online. To speed up our analysis, please make a maximum of three recordings per noise event.
Step 4 - We will review your case and any recordings you have made after three weeks. We will not contact you each time a recording is uploaded.
Step 5 - After three weeks, we will review and assess the information you have provided. Your case officer will determine what action (if any) can be taken.
Step 6 - Once we have finished our investigation. We will not analyse further reports unless you discuss this with the Environmental Health Team.
The video also shows you how to get started with the Noise App.