Published: Friday, 19th July 2019
Sevenoaks District Council has launched a new app making it quick and easy for residents to report noise related complaints.
The ‘Noise App’ is easy to use and is free for residents. The app takes recordings of the noise together with the time and location of the disturbance, and instantly reports it to the Council, 24 hours a day, seven days a week. Residents can make as many reports as is necessary.
Those making the complaints can enter details of the nature of the disturbance and the impact on them.
The Council will review the reports as part of any investigation. Data collected via the noise app can be used as evidence if the Council takes further action.
Prior to the introduction of the noise app, the Council sent paper diary sheets to residents who made noise complaints. Not only was this time-consuming for residents, it slowed down the process of making a complaint and gathering the all-important evidence.
This app also saves the Council time as staff no longer need to review and analyse written responses.
However, paper diaries will still be available for residents without smartphones or other suitable devices.
The Council’s Cabinet Member for Cleaner and Greener, Cllr Margot McArthur, says: “Noise disturbance, especially when persistent, can really impact on physical and mental health. This new service makes reporting noise nuisance quicker and easier. It means we can start to deal with the problem straightaway and this will be welcomed by people suffering from noise disruption.”
The Noise App is available on iPhone and Android by searching for ‘The Noise App’ then choosing ‘Dartford and Sevenoaks EH’ when you set up your account.