22 May 2012Sevenoaks District Council has teamed up with Parkmobile to provide a payment by phone service for parking charges in all car parks and on-street parking areas throughout the district.
The new system went live on Monday 18 July 2011.
The information below has been provided by Parkmobile. Click on the titles to go to the relevant section. Full information is available at Parkmobile’s website www.parkmobile.co.uk
What is phone parking?
How do I register with Parkmobile?
Paying to Park with Parkmobile
Using the 020 3003 2523 phone service to park
Using an iPhone or Android phone to park
Using the Internet to park
Using SMS text to park
How much does it cost to use phone parking?
To obtain a VAT receipt
Forgotten your Login details?
PCNs
FAQs
What is phone parking?
Phone Parking is a quick and easy way to pay for your parking without needing to have coins or use the pay and display machines. You use your mobile phone to call Parkmobile and pay using your credit or debit card.
The service is available in all Sevenoaks District Council car parks and on street pay and display parking bays. The telephone number to call to use this service is shown on signs and tariff boards in all the car parks and is a local rate number.
Of course the maximum stay duration for each car park will still apply.
Enforcement Officers will go online whilst on patrol to check you have paid to park by reference to your vehicle registration number, so you do not need a pay and display ticket.
How do I register with Parkmobile?
There is no charge to register with Parkmobile and you can pre-register with them right now on the internet to save you time when you actually park. You only need to register once, thereafter, to start a parking session normally takes less than 30 seconds. Simply follow this link to register on line www.parkmobile.co.uk
Alternatively you can register at the time you park or register even if you do not want to park now by calling: 020 3003 2523
When you phone for the first time, you will need to register if you have not done so on line already. This will take a few minutes as we will need some information from you. You will be asked for the following:
Paying to Park with Parkmobile
There are a number of ways to pay for your parking with Parkmobile and these options are shown on the signs in the car parks, you can:
Using the 020 3003 2523 phone service to park
You simply call this local rate telephone number which is also shown on signs in the car parks and on-street parking areas. So long as you have user ID enabled on your phone, Parkmobile will automatically know who you are when you call by recognising your phone number. All you need to tell them is the Location Number where you are parked and how much time you want to buy.
Using an iPhone or Android phone to park
IPhone users can download the Parkmobile App free of charge from the App Store. Android users can download the Parkmobile App free of charge from The Android Market. Both use Geo Location technology to find your nearest car park or parking area or the car park you are in.
Using the Internet to park
If you have a phone with mobile internet access send a text to 66644 with: park (space) url
If you have a lap top with you, you can go to www.myparkmobile.co.uk but you will need your Login and Password handy, which Parkmobile will text to you when you first register.
Using SMS text to park
To start parking send a text to 66644 with:
park (space) car park location number (space) 1 or 2 etc (the number of hours you want to buy).
Please wait for a confirmation text that your instruction has been accepted.
How much does it cost to use phone parking?
To register with Parkmobile is free. When you register, you are sent a text with your Login and Password and the text is free. When you park your vehicle with Parkmobile you pay a 20p convenience charge on top of the normal parking charge for the car park or parking area you are in. Parkmobile phone parking means you:
There is also the cost of the calls to Parkmobile but a local rate number is used and the call cost may well be included in your free minutes package.
If you park by text you will pay for the text message at the rate you have with your phone service provider. Any confirmations Parkmobile send you which you can opt for when you register, are charged at 10p.
If you opted for reminder texts when you registered, (for example Parkmobile can send you a reminder text 10 minutes before your time is due to expire) then Parkmobile charge you 10p for the text.
To obtain a VAT receipt
Go to www.myparkmobile.co.uk and login to your account, Parkmobile would have sent you a text when you first registered with your login details. You can download receipts, add/change vehicles, change the Card you use and see all your parking history.
Forgotten your Login details?
Send a text to 66644 from the mobile phone you have registered with Parkmobile, with the following: “park (space) login” Parkmobile will send you a text back immediately with your login and password details. Go to www.myparkmobile.co.uk to access the login page.
PCNs
If you have received a Penalty Charge Notice from the Council’s parking enforcement officers and you are sure you have paid for your parking period correctly, then you will need to go to the Parkmobile website and download the details of your parking event and produce them as evidence. Details of how to do this are included in Parkmobile’s FAQs.
Please check the PCN to see whether it was issued for not displaying a ticket as it may have been issued for some other reason not connected with pay by phone.
FAQs
If the information you seek is not shown, please use this link to go to Parkmobile’s website www.parkmobile.co.uk where you will find FAQs for most enquiries. If you cannot find an FAQ to match your query, then please contact Parkmobile direct.
