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I do not agree with a decision made by the Housing Team
If the Council decides that they do not have a duty towards you
If we end our duty to provide temporary housing and you believe our duty should continue
The review process
If you want to make a complaint
If the Council decides that they do not have a duty towards you
If you make a homeless application (under Part VII of the Housing Act 1996) the Council will investigate to see if they have a duty towards, when a decision is reached you will be informed by letter. If you don’t agree with the decision you can request a review, to do this follow the review process outlined below.
If we end our duty to provide temporary housing and you believe our duty should continue
The Council’s duty towards you will end:
- If you turn down a reasonable offer of accommodation from the District Housing Register. A one offer only policy is used by the joint housing register
- If you leave the temporary accommodation provided voluntarily
- If you are evicted from the temporary accommodation for rent arrears or anti-social behaviour
- If you are cease to be eligible
If you do not feel that the duty towards you should end, you can request a review. It is possible to request a review of the suitability of a property allocated to you through the register even if you have accepted that property.
The review process
- Within 21 days of the date of the decision letter you should contact the Council to let it know you are requesting a review. It may also be helpful if you seek independent advice at this stage
- The first stage of the review – When the Council receives your letter they will arrange a review. At the review the Council will look at your application and consider your reasons for disagreeing with the decision made, you will be invited to this review and can take a friend or a representative with you. If you do not want to attend, you can put the reasons you disagree with the decision in writing
- The second stage review – If the Council does not change the decision and you still disagree, you can ask for the decision to be looked at again by a board of Councillors. You will be invited to this review and can take a friend or representative with you
- The County Court – If the board of councillors does not change the decision you may be able to ask the county court to review the decision on a point of law. The Council would strongly recommend that you seek independent advice if you have not already done so by this stage.
21 August 2008
